Villeroy & BochPrivacy Policy
Effective Date: 01 July 2026
Last Reviewed: 01 July 2026
- Introduction
York Bathrooms Ltd (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you:
- Visit our website.
- Contact us by telephone or email.
- Complete an online enquiry form.
- Request a quotation.
- Arrange a showroom appointment.
- Purchase products or services from us.
We process all personal information in accordance with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- Privacy and Electronic Communications Regulations (PECR)
- Who We Are
Data Controller
York Bathrooms Ltd
Camsey House
Foxoak Park
Common Road
Dunnington
York
YO19 5RZ
Telephone: 01904 489000
Email: [email protected]
Website:
York Bathrooms Ltd is the Data Controller responsible for your personal information.
- Personal Information We Collect
Depending upon how you interact with us we may collect:
Identity Information
- Full name
Contact Information
- Email address
- Telephone number
- Postal address
- Postcode
Property Information
Where necessary for quotations or installations:
- Property address
- Bathroom dimensions
- Photographs you provide
- Project requirements
Enquiry Information
- Details contained within your enquiry
- Appointment requests
- Design preferences
- Budget information where voluntarily supplied
Technical Information
When visiting our website we may collect:
- IP address
- Browser type
- Device type
- Operating system
- Website usage
- Pages visited
- Time spent on pages
- Referring websites
This information is collected through cookies where consent has been provided.
- How We Collect Information
Information is collected when you:
- Complete a contact form
- Request a quotation
- Book a showroom appointment
- Telephone us
- Email us
- Visit our showroom
- Subscribe to marketing communications
- Browse our website and accept optional cookies
- Why We Use Your Information
We use your information to:
- Respond to enquiries
- Arrange appointments
- Produce quotations
- Design bathrooms
- Supply products
- Arrange installations
- Manage customer accounts
- Process payments
- Meet legal obligations
- Improve our website
- Improve customer service
- Prevent fraud
- Maintain website security
We never sell your personal information.
- Lawful Basis
Under UK GDPR we process information using one or more lawful bases.
Contract
Where processing is necessary to:
- Prepare quotations
- Supply products
- Deliver installations
- Manage customer orders
Legitimate Interests
Including:
- Responding to enquiries
- Improving our services
- Website security
- Preventing fraud
- Business administration
We always balance our interests against your rights.
Legal Obligation
Where required for:
- HMRC
- Accounting
- Tax records
- Insurance
- Health & Safety obligations
- Consumer legislation
Consent
Consent is requested before:
- Sending marketing emails
- Using optional cookies
- Analytics tracking
- Meta (Facebook) advertising cookies
- Google Ads remarketing
Consent can be withdrawn at any time.
- Marketing
If you choose to receive marketing communications we may send:
- Bathroom inspiration
- New product launches
- Promotions
- Showroom events
- Design ideas
- Seasonal offers
Marketing is only sent where:
- You have opted in, or
- We are permitted to do so under PECR.
You may unsubscribe at any time.
Every marketing email contains an unsubscribe link.
- Cookies
Our website uses cookies.
Essential cookies are required for the website to function correctly.
Optional cookies are only placed after you have provided consent.
These may include:
- Google Analytics
- Google Ads
- Meta Pixel
You can withdraw or change your cookie preferences at any time.
A full Cookie Policy is available separately.
- Third Parties
We may share personal information with trusted suppliers where necessary.
These include:
- Website hosting providers
- Website developers
- Email providers
- Sage
- Google Analytics
- Google Ads
- Meta Platforms
- Professional advisers
- Accountants
- Installation contractors
- Bathroom manufacturers
- Delivery companies
- Payment providers
All suppliers are required to protect your information.
We never sell your personal data.
- International Transfers
Some of our suppliers may process information outside the United Kingdom.
Where this occurs we ensure appropriate safeguards are in place including:
- UK International Data Transfer Agreements
- UK Addendum to Standard Contractual Clauses
- Other recognised safeguards permitted under UK GDPR
- How Long We Keep Information
We retain information only for as long as necessary.
Typical retention periods are:
| Information | Retention |
| Website enquiries | Up to 24 months |
| Quotations | Up to 24 months |
| Customer records | 6 years after completion |
| Accounting records | 6 years |
| Marketing records | Until consent is withdrawn |
| Website analytics | According to configured analytics retention settings |
Information is securely deleted when no longer required.
- Your Rights
You have the right to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion where appropriate
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability (where applicable)
To exercise your rights please email:
We will normally respond within one calendar month.
- Automated Decision Making
York Bathrooms Ltd does not make decisions that have legal or similarly significant effects based solely on automated processing.
- Security
We use appropriate technical and organisational measures to protect your information.
These include, where appropriate:
- Secure website encryption (HTTPS)
- Password protection
- Controlled staff access
- Secure backups
- Firewall and malware protection
- Software updates
- Staff awareness of data protection responsibilities
While no system can guarantee absolute security, we continually review and improve our safeguards.
- Children’s Privacy
Our website and services are intended for adults.
We do not knowingly collect personal information from children under the age of 13.
If we become aware that such information has been provided, we will delete it promptly unless we are legally required to retain it.
- Complaints
If you have any concerns about how we handle your personal information, please contact us first so that we can try to resolve the matter.
If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk
- Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, guidance or our business operations.
The latest version will always be available on this page.
- Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:
York Bathrooms Ltd
Camsey House
Foxoak Park
Common Road
Dunnington
York
YO19 5RZ
Telephone: 01904 489000
Email: [email protected]